Mortgage Loan FAQs

Question 1

Who do I contact about my loan with Vaster?

Accepted Answer

For immediate assistance with your loan, please tap the "Text Us" button at the bottom right corner of your screen. Vaster's loan servicing department can also be reached by phone at 305-673-3011 or by email at support@vaster.com. For international clients, you can also reach out to us via WhatsApp.

Question 2

When is my payment due?

Accepted Answer

All payments are due on the first day of the month. For payment and account details, please contact support@vaster.com or log in to your account at https://myaccount.vaster.com/.

Question 3

Does my property need insurance?

Accepted Answer

Yes, the collateral for your loan must have Hazard, Liability, and Flood insurance coverage. The insurance policies must be active during the term of the loan.

Question 4

Where can I pay property taxes due?

Accepted Answer

With the property's Folio #, go into your County's Property Tax website and search for the account. This will show the property tax payment status. If you are having trouble finding this information, please reach out to support@vaster.com so we can help.

Question 5

Can my account be removed from force placed insurance?

Accepted Answer

Yes, as soon as you provide an updated and active insurance policy, force placed insurance will be removed.

Question 6

How do I make my monthly mortgage payment?

Accepted Answer

All of our loans are on automatic debit from the borrower's bank account on the first of the month. To view your account details or make a payment online, please go to https://myaccount.vaster.com/. If you do not have your login credentials, please reach out to support@vaster.com.

Question 7

How is my interest calculated?

Accepted Answer

Vaster's interest-only loan product is calculated based on simple interest, assuming 360 days per year.

Question 8

How do I update my contact information?

Accepted Answer

To update your contact information, please reach out to our servicing team at support@vaster.com and include the contact changes you would like to make.

Question 9

What happens after I receive the 3rd notice of insurance coverage expired?

Accepted Answer

Insurance on the subject property will be force placed until a renewed insurance policy is received.

Question 10

How can I request a payoff statement?

Accepted Answer

To request a payoff statement, please contact our servicing team at support@vaster.com with your loan details and request.

Question 11

What is Vaster?

Accepted Answer

Vaster is a Miami-based one-stop-shop mortgage lender that offers both conventional and private financing solutions. Our home loans division is powered by mortgage experts with over 25 years of experience in real estate and mortgage banking. We have access to a network of both local and national lenders so our clients always have access to the best rates and terms available that you won't find with big box lenders. Our private bridge loans division offers direct access to capital and caters to Florida and New York real estate investors for the purchase and refinance of residential, commercial, and land assets.

Question 12

What experience does Vaster have?

Accepted Answer

Vaster was founded in 2017 and is backed by two of the largest real estate firms in Florida—Fortune International Group and The Related Group. Our team of lending professionals has over 30 years of experience in real estate and mortgage lending. Learn more about Vaster and our origination team here.

Question 13

What is Vaster's max loan amount?

Accepted Answer

Vaster's private bridge loan division does not have a max loan amount. Our expertise is super jumbo loans upwards of $15 million. For our home loans division, our conventional loans adhere to the loan amount limit set forth by Fannie Mae and Freddie Mac. However, our home loans division does offer jumbo loan programs that allow for higher loan limits. Please contact us for more information.

Question 14

Does Vaster work with mortgage brokers and real estate brokers?

Accepted Answer

Yes! Our private bridge loan division partners with mortgage brokers and real estate brokers across Florida and New York to provide their clients with direct access to capital to finance residential, commercial, and land transactions. Learn more about partnering with Vaster. No broker package required.

Question 15

What are the benefits of being a Vaster broker affiliate?

Accepted Answer

Partnering with Vaster gives you direct access to reliable capital and attractive commissions. The best part is that we do not require a broker package for you to get started with us. Visit our broker page to learn more.

Question 16

Does Vaster work with investors?

Accepted Answer

Yes! Vaster's private bridge division works exclusively with investors and developers to help them finance real estate investments, big and small. Whether you’re a residential investor who wants to add a new condo unit to your portfolio or you’re a commercial investor looking to finance a multi-story office complex, we can help you make it happen.

Question 17

Where can I see Vaster's recently closed transactions?

Accepted Answer

Vaster is constantly closing impressive real estate deals throughout the state of Florida and beyond. Check out our recently closed transactions here, including residential properties, commercial properties, and land.

Question 18

Where does Vaster operate business?

Accepted Answer

Vaster is located in the heart of Miami's financial district in the Downtown Miami area, also known as Brickell. If you would like to schedule an in-person consultation, please contact us.

Question 19

How can I contact Vaster?

Accepted Answer

We strive to make our team accessible to our clients and partners. Please visit our contact us page and select the best contact method for you, including call, email, text, and WhatsApp.

Question 20

How do I stay up to date on Vaster's market reports, events, and Miami real estate news?

Accepted Answer

Subscribe to our mailing list and get first access to our industry insights and invitations to our upcoming events!

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